Refunds and Cancellations

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. If we’ve already shipped your order, you’ll need to package the items and send them back to us.

We guarantee your satisfaction with a full 100% money back or exchange guarantee. If you do not like your glasses, please return them to us within 30 days and we will either credit your account for the total cost of the glasses or exchange them making any price adjustments for you, depending on your preference.

When returning your glasses, please detail the reason for their return, your contact details and your order number.

Should you wish to speak with us first, before you return your glasses, then please telephone us on 01204 846219 during normal working hours (09:30 to 17:00 Monday to Friday, with the exception of Bank Holidays & Sundays, and 09:30 to 12:30 on Saturdays). You may also email us at or use the Live Help facility which is accessible from any of our web pages.

When you do return a product, we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post when returned by you. Should the reason for return be due to an error at Bowden Opticians, we will gladly refund your postage costs if requested, limited to the amount paid on your original order.

All glasses returned for reasons other than faulty frames or lenses must be in their original condition and include any accessories, cases, cloths, branded boxes and any other included brand material which was sent to you upon dispatch of your order.